Cobalt Telephone Technologies Ltd
Aug 08 2001

Ring-up for the Champions

UK football club Manchester United FC has completed testing of the 60 line IVR system installed by Cobalt at its Old Trafford ground in April ready for live operation in support of ticket sales for the 2001- 2002 season. Highly resilient in architecture, the system comprises twin servers independently located in separate parts of the [...]

Jul 02 2001

No wobbles as Cobalt keeps the wheels rolling for Tesco

Cobalt today completed the Phase 1 upgrade of three separate IVR applications used by Tesco’s dedicated third party maintenance provider Maintenance One. The ATAS application originally supplied by Cobalt in 1997 is undergoing a phased upgrade process to enhance functionality and to provide seamless integration as cut-over takes place to Maintenance One’s new Oracle based [...]

Feb 27 2001

Hammers come knocking again

More interest in the Cobalt IVR ticketing product bubbled up today with the announcement of a two phase upgrade to the existing Cobalt system installed at West Ham United’s Upton Park ground. The phased upgrade coincides with a major redevelopment of the stadium.  The current system, which has been operational for two years, allows the [...]

Jan 01 2001

Lloyds TSB motor finance renews commitment to Cobalt

Lloyds TSB today renewed the contract for twenty-four hour maintenance for the Cobalt IVR system deployed in their national motor finance call centre in Barnet, North London. Originally deployed in 1998, the interactive voice response based system handles over 100,000 calls each month in support of the 120 seat call centre. Innovative features of the [...]

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