Cobalt Telephone Technologies Ltd
Feb 25 2002

Passing the test on a day of rest

A successful volume test, simulating an inbound load equivalent to 10,000 calls a day, took place on a new Cobalt voice processing system during Sunday, February 24th. The new system, which provides an automated telephone enquiry service, forms just one part of a larger program of work. The overall project is being managed by EDS [...]

Jul 02 2001

No wobbles as Cobalt keeps the wheels rolling for Tesco

Cobalt today completed the Phase 1 upgrade of three separate IVR applications used by Tesco’s dedicated third party maintenance provider Maintenance One. The ATAS application originally supplied by Cobalt in 1997 is undergoing a phased upgrade process to enhance functionality and to provide seamless integration as cut-over takes place to Maintenance One’s new Oracle based [...]

Apr 21 2001

Remotely hosted Crewcall gets off the ground

Airtours International Airways Ltd follows in the path established by JMC today by deploying Cobalt’s CrewCall product in support of their crew management operations. Unlike JMC, who have been using a server based CrewCall system supplied by Cobalt for the last 18 months, Airtours’ application will be remotely hosted across the internet from the Cobalt [...]

Mar 16 2001

Cobalt takes its place in Telecommerce

Cobalt’s show stand is being assembled at the new ExCeL centre in London today in preparation for the first show of the 2001 season. Telecommerce Expo, starting tomorrow and which runs for three days, is part of the International Direct Marketing Fair traditionally held at Wembley. Cobalt is promoting its Application Service Platform a wholly [...]

Feb 27 2001

Hammers come knocking again

More interest in the Cobalt IVR ticketing product bubbled up today with the announcement of a two phase upgrade to the existing Cobalt system installed at West Ham United’s Upton Park ground. The phased upgrade coincides with a major redevelopment of the stadium.  The current system, which has been operational for two years, allows the [...]

Jan 01 2001

Lloyds TSB motor finance renews commitment to Cobalt

Lloyds TSB today renewed the contract for twenty-four hour maintenance for the Cobalt IVR system deployed in their national motor finance call centre in Barnet, North London. Originally deployed in 1998, the interactive voice response based system handles over 100,000 calls each month in support of the 120 seat call centre. Innovative features of the [...]

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