Remote Management

Some organisations immediately embrace the idea of hosted services, and are pleased to offload technical issues to the experts. Others are more cautious, feeling reluctant to outsource the management of critical business processes.

Cobalt is always sensitive to these concerns. Doubts are often overcome once the three key aspects are understood:

Cobalt offers comprehensive on-line reporting systems - allowing customers to track exactly how their service is performing at any time;
Cobalt provides a 24-hour support desk - allowing customers to speak to trained and expert individuals whenever they want; and
Many services feature a remote management package - a configuration tool allowing customers to control and configure the way their service works. These powerful controls, which are supplied only with training, feature a test and live environment to trial changes.

The combination of these three offerings often gives operational managers a closer and more direct control of their Cobalt hosted applications than they would have had with comparable applications run internally.

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