Cobalt’s tailored voice response solutions have been taking phone payments by credit or debit card, safely and securely, for more than a decade.
Combining standard IVR technology with intelligent programming, our services guide consumers quickly and easily through the payment process, incorporating all the details you require.
Our suite of flexible solutions offers everything you’d expect. A multi-hosted infrastructure to ensure no call goes unhandled. On the spot authorisation, with real-time integration into your back office systems. On-line management reports you can access at will and an end to end audit trail that tracks each and every call.
If you operate your own Call Centre and just need weekend and evening support, that’s easy too. Our service automatically reroutes calls whenever you wish.
One of our most popular phone payment solutions is our Penalty Charge Notice (PCN) collection service. This market leading solution was developed by Cobalt in 2002, enabling motorists to pay a PCN at any time, night or day, by IVR or web, wherever they are. Operational staff, in the meantime, are freed up to answer more complex queries, during standard working hours.
Since launch, the service has developed and grown and is now offered by local authorities and private operators across the UK.
Seamless, plug-in technology
Transactions completed entirely on secure servers
Pay by Phone: Accept, verify, process and manage card-not-present transactions in real-time
Transaction confirmation number delivered to customer during the call
Real-time, 24/7 reporting on account activity
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Cobalt’s automated debt payment service offers bailiffs the opportunity to reroute routine payment calls away from the Call Centre and onto an automated solution instead. When customers call into the debt processing centre, instead of speaking directly to a call handler, they are first offered the option of paying directly by phone.
The specially designed service is fully automated and offers real-time integration directly into the back office system used widely across the industry. The solution comes with full audit trails and is PCI DSS level 1 compliant.