Managed Services

Although Cobalt is a technology company it doesn't sell hardware or software. Instead it provides fully managed services. As a customer, you simply buy the service your business needs, and it's provided to you as a "hosted service".

It's a great way of doing business because it reduces your risk. Unlike normal IT purchases and support contracts (which define the components being delivered), contracts for managed services are defined in terms of outcomes. In essence an SLA (Service Level Agreement) is created, which requires Cobalt to exceed an agreed level of service. For telephone services, this is frequently the speed of answer, and the service reliability.

Strong sales and high retention levels are proof that Cobalt customers like this approach. There are three main reasons:

services can be established quickly
services can be established for low initial cost
the nature of the contract means both parties are focussed on meeting the business need, rather than worrying about underlying enabling technology

Why don't you join all the customers who have celebrated choosing Cobalt as their business application host?

Managed Services Overview