The Office of the Deputy Prime Minister (the ODPM) has mandated that by December 2005 local councils are to ensure that their core services are provided at times and in places that are the most convenient to the customer.  This will be acheived through the use of channels such as the telephone, the web, interactive digital TV and kiosks as well as through traditional face-to-face transactions over the counter.

Twenty Two National Projects have been set up to focus on a number of technologies and Priority Services at the heart of delivering successful local e-government.  They are developing implementation route maps to help avoid mistakes, standard specifications to speed procurement, helping to develop and establish e-government standards and working with key suppliers to encourage delivery of the products councils need to deliver this vision.  Cobalt is delighted to have been counted as one of these suppliers.