Cobalt today completed the Phase 1 upgrade of three separate IVR applications used by Tesco's dedicated third party maintenance provider Maintenance One. The ATAS application originally supplied by Cobalt in 1997 is undergoing a phased upgrade process to enhance functionality and to provide seamless integration as cut-over takes place to Maintenance One's new Oracle based maintenance support system. ATAS is one of three separate interactive voice response applications in use by Tesco and supported by Cobalt.

Note to editors

Maintenance One is a privately owned company with a symbiotic relationship with the Tesco group of companies. Maintenance One undertakes all aspects of facilities management in the UK on an exclusive basis for Tesco plc.

Tesco has 678 stores and is the largest food retailer in the United Kingdom, with 15.6% of the food market. Tesco is also Britain's largest independent petrol retailer, with 325 petrol stations, selling one in every eight gallons of UK petrol and is also the largest grocery home shopping business in the world. 

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