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| Cobalt Telephone Technologies, UK leader in payment processing to the parking industry, today (4 November) announces that Jacobs Certificated Bailiffs are to use its services to directly handle calls into their debt processing centres. The solution will divert routine calls away from costly call centres, freeing resources to handle more complex calls. The addition of this new facility extends Cobalt's portfolio of services to the Debt Collection industry. Many bailiffs already use the company's automated online and telephony services to collect customer payments by credit or debit card. Under the new scheme, customers calling into Jacobs' debt processing centres will be offered the option of paying directly by phone, optimising the service still further. The specially designed service is fully automated and offers real-time integration directly into Hadleigh's One Step Solution, the back office system used widely across the industry. As with all other Cobalt services, the solution comes with full audit trails and is compliant with PCI DSS standards, at level 1. Simon Jacobs, Partner with Jacobs Certificated Bailiffs comments "Call Centres are a major cost for organisations like ours, so automating any part of the service and reducing the onus on call handlers, improves our bottom line. Call volumes are always on the increase and many of these calls are for routine payments. Against this background, it's a pretty straightforward decision when a system like Cobalt's is on offer." |
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